Refund Policy

1. No Refunds

All sales are final. ShyShorts does not provide refunds for subscription payments, credit purchases, usage entitlements, unused subscription time, unused credits or allowances, generated content, rendered videos, rejected content, failed workflows, dissatisfaction with AI output, third-party platform restrictions, business outcomes, or temporary service interruptions, except where we decide to correct a genuine billing error at our sole discretion or where required by law.

This Refund Policy applies to ShyShorts services accessed through any ShyShorts-owned domain or subdomain, including shyshorts.com and app surfaces operated by ShyShorts. If you use or access ShyShorts on any such domain or subdomain, you are accepting this policy, and it is your responsibility to review the current version of this policy before continuing to use the service.

2. Subscription Payments

Subscription payments are billed in advance through Dodo Payments or its payment infrastructure. You may cancel your subscription through your account or billing portal where available, or by contacting support. When you cancel, your subscription will not renew for the next billing period, and you may continue to access paid benefits until the end of your current paid period unless your account is suspended or terminated for a Terms violation.

We do not provide full or partial refunds for the current billing period, missed cancellation windows, inactive accounts, unused features, or unused time.

3. Credits

Credits are limited service entitlements used to request faceless-video generation, rendering, publishing, and related processing. They have no monetary value, cannot be transferred, cannot be exchanged for cash, and are non-refundable.

Credit grants, credit expiration, rollover behavior, reservation, release, and consumption are governed by the applicable plan, billing provider state, and ShyShorts service rules.

4. AI Output and Campaign Results

AI-assisted outputs, analytics, suggestions, and workflow recommendations can be variable, subjective, delayed, unavailable, or unsuitable for a particular creative, social, advertising, or business purpose.

We do not provide refunds because an output does not match your expectations, is not accepted by a third-party platform, requires iteration, resembles other generated content, does not improve a business metric, does not grow an account, or is not commercially successful.

5. Moderation, Rejections, and Failed Attempts

ShyShorts may reject prompts, uploads, connected-account activity, scheduling requests, generation requests, or other content for safety, legal, provider, payment, or platform reasons. Rejected or blocked content does not create a refund right.

If a provider or workflow failure occurs and ShyShorts releases credits, retries, or usage entitlement according to its internal credit logic, that release or retry is the exclusive remedy for the failed attempt unless applicable law requires otherwise.

6. Billing Errors

If you believe you were charged incorrectly, duplicated, or charged the wrong amount, contact support@shyshorts.com as soon as possible. We will investigate genuine billing errors and may, at our sole discretion, correct the issue through account credits, billing-provider adjustment, or charge reversal.

This billing-error process does not create a general refund right.

7. Service Availability

Temporary downtime, maintenance, third-party provider outages, generation delays, task delays, storage issues, billing-provider issues, model unavailability, API restrictions, or feature changes do not qualify for refunds. The service is provided as available, and we do not guarantee uninterrupted access.

8. Chargebacks and Contact

Please contact support before filing a chargeback so we can investigate the issue. We may suspend accounts with unresolved chargebacks, disputed payments, fraud indicators, or payment abuse.

For refund or billing questions, contact support@shyshorts.com.